How long will it take to ship my order?
Most products take 5 Days to produce and ship. If you are ordering a custom project, you should talk to your sales rep. Production time for those orders vary based on complexity and order quantity.
Can I track my order?
Yes! All order ship out via UPS. After your order has shipped your sales rep will email you a tracking number. If you prefer, we can also ship your order using your FedEx or UPS account.
Where is my order shipping from?
We are located in the United States, in Buffalo Grove, IL just outside of Chicago. We also have a location in Shenzhen, China. Every order goes a through rigorous quality control process before being shipped from either location.
Do you ship internationally?
Yes, we ship out products worldwide! There may be additional taxes, duties, and brokerage and customs fees assessed for customs clearance. These fees are NOT included in your shipping charges. We are not able to mark orders as "gifts". We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. GildedBox has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more. If your package will be returned back to us for any reason (missing street numbers, unpaid customs duties, etc.) additional shipping charges will be assessed to reship it back to you. We are not able to issue refunds on customized merchandise. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
If you have further questions feel free to contact us!