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What is SAAS Customer Experience and Why Should I Care?
There’s a saying in the restaurant industry, “Good food brings customers, but it’s great service that keeps them coming back.” Perhaps the same could be said about the SAAS industry, too. Of course, you must have a great product, but the customer’s experience with your product is what will determine whether you keep them long-term or lose them to churn.
Read more...October 6, 2022
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